FIRE-FIGHTING FOAM starves the flames of oxygen. A handful of overused words have the same deadening effect on people’s ability to think. These are words like “innovation”, “collaboration”, “flexibility”, “purpose” and “sustainability”. They coat consultants’ websites, blanket candidates’ CVs...
Case in point: The new "Thank You Crew" initiative at McDonald's.You don't have to eat at McDonald's, or like them as a company to see why this is a good idea. You only need to recognize that "thank you" is one...