Our Fixed Ops Journal Forum is coming soon

Our Fixed Ops Journal Forum is coming soon

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If you’re a faithful reader of our fixed ops coverage — and if you’re reading this newsletter, I’m going to assume you are — you probably got an email earlier this week inviting you to register for our annual Fixed Ops Journal Forum.

In case you didn’t, here’s the link. Please go sign up.

This year, we’re holding the five-week event in September and October after hosting them in July the past couple of years. It will be virtual and available on demand again. Though we’d love to be in person with all of you, it makes sense right now to present these weekly hourlong sessions online, where most of you can view them during a lunch hour or after work. We know it’s difficult to walk away from the shop for a couple of days.

Our theme this year is “Get Your Service Department Up To Speed.” We’ll present four consecutive hourlong sessions on Tuesdays starting Sept. 13 and running through Oct. 4. Our exclusive lead sponsor CDK Global will present the fifth session on Oct. 11.

The topics this year are:

  • Service retention: Strategies and tools to keep customers coming back.
  • Staffing and hiring: How to hire advisers, techs and others and make them want to stay.
  • Parts and collision: How parts departments and body shops are handling shortages.
  • EV readiness: What you need to know and do to get your service department ready for EVs.

As always, our goal is to inform you about new ways of solving challenges and to present some best practices from our guests. We want to arm you with new approaches and strategies that might help you overcome issues and increase profits.

Please register and tell your friends. We’re looking forward to this event and we hope you are, too.

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